Scott McKay

scott.mckay88@gmail.com

Education

Bachelor of Arts in Relational, Group, and Organizational Communication (June 2009)

• Minor in Marketing
• DePaul University, Chicago, IL

Master of Science in Human-Computer Interaction (In Progress)

• DePaul University, Chicago, IL

Employment History

DePaul University, Chicago, IL (October 2010-Present)

Admission Assistant

• Lead processing of incoming applications while utilizing processing systems including PeopleSoft, EMAS, and Image Now
• Manage and send outgoing emails to students keeping them abreast of their current status of application
• Identify any troubleshooting with applications, quickly and efficiently solving them while maintaining regular processing
• Process incoming application fees including maintaining records and securely storing and depositing checks
• Communicate with students in a professional and cordial manner via email, telephone and Live Chat

Shared Marketing Services, Inc. (December 2009-October 2010)

Client Service Representative

• Assess value of client retailer advertisements while improving retailer reimbursement workflow
• Develop understanding of various employer-client marketing programs
• Identify and track pertinent advertisement parameters for ad slicks and specific product promotions
• Manage client communications including service issues, concerns and expectations
• Assist clients in promotion planning, scheduling, content and cost strategy for print, radio, and television campaigns

Shared Marketing Services, Inc. (September 2008-October 2010)

Market Research Analyst

• Managed, maintained, and organized database of information on employees’ continued education
• Kept clients and employees abreast of current marketing trends by writing articles for company website
• Researched and authored article briefs, developed HTML for weekly company newsletter
• Trained new interns and employees

DePaul University, Chicago, IL (April 2006-November 2009)

School of Education Department Assistant

• Maintained extensive instructor evaluation process, including data management
• Researched and organized information for use in extensive ongoing research study
• Utilized Microsoft Word, Power Point, Excel, and Access in assisting professors and administrators with projects
• General reception and office duties: first face of department, answered phone, maintained order

DePaul University Vincentian Residence, Chicago, IL (March 2006-June 2007)

Receptionist, Office Assistant

• Managed flow of student appointments through calendaring systems and call handling
• Developed efficient filing process of sensitive records and documents
• Handled incoming call prioritization, routing and information support

Skills

• Proficient in Microsoft Office applications, 82 WPM
• Proficient in student processing systems including EMAS, PeopleSoft, and Image Now
• Knowledge of Adobe Photoshop, HTML, and Wiki markup
• Quickly understand business needs and processes
• Ability to work efficiently with data and related information