Currently seeking a position where my organizational skills, troubleshooting skills, technical experience, and attention to detail can bring value and allow me to grow as an effective resource within an organization.
As an Application Support Analyst, I am responsible for providing 24 x 7 coverage, performing troubleshooting, providing trouble ticket updates, escalation, resolution and reporting of incidents for our production environments. In support of incident management, I employ my troubleshooting and SQL skills regularly as I work closely with other technology groups including Development, Data Base Administration, Quality Assurance, Infrastructure as well as CTS which communicates directly with our customers. In addition, I execute systems administrative tasks, help to create and maintain production support documentation and assist on projects when directed. I am responsible to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively.
As the Technology Engineer I maintained network and desktop functionality. On a daily basis, I troubleshot and implemented updates to ensure continual stability to the current Mac OS X operating system. Configuring routers and troubleshooting connectivity issues for Windows and Mac operating systems were part of my daily functions. I adhered to company requirements on email and file server records for each individual. I used Retrospect and Retrospect Client after quickly learning the software. Began to schedule, maintain, issue and edit backup documentation and scripts for the main file, email, and 4D servers as well as individual desktops; daily, weekly and monthly backups to high capacity media tapes for offsite storage. Analyzing desktop resources and reformating hard drives to install operating systems and applications for end user operation. Within the organization I offered technical support for Mac OS X operating systems, as well as, Windows XP for the tenants of our floor. In other instances I have coordinated with a consultant to resolve excessive spam issues and constrict security concerns for our email and file servers by implementing distinct and difficult passwords and firewalls. As preventative measures, I oversaw the maintenance of copiers, printers, postage machines, office lighting and coordinated service calls for any troubleshooting.
Managed the daily filing and deliveries scheduled for each of the six lawyers in the firm. Learned filing requirements, fee schedules, and locations of departments in order to complete assignments in a specified time frame. Am knowledgeable with various processes that require research at County, Federal and City government offices. Have been efficient in data entry involving detailed information and have a track record in producing quality work. Quickly gained the knowledge of the resources needed for completion of short term, high priority research. Kept daily records of tasks completed for review with assigning attorney.
Coordinated and distributed correspondence for the suite. I also was responsible for arraigning company meetings and asset management. I was accountable for coordinating file and document storage removal as well as new file and document creation. I provided light clerical and secretarial assistance using Microsoft Excel and Word.