Education

Illinois Institute of Art - Schaumburg	Schaumburg, IL	March 2004
Bachelor of Fine Art - Media Arts & Animation
Honor's List: Winter 2001, Winter 2002	Dean's List: Spring 2002, Fall 2003

Objective & Goals
I find that I am at my happiest and most fulfilled when I am allowed to embrace my creativity and problem solving skills in the course of my work. I would greatly appreciate being able to put these skills to use in the course of my employment.

Proven Skills & Capabilities

• Exacting attention to detail and situational awareness
• Strong analytical and problem solving skills
• Highly comfortable working with all aspects of technology. Fluent with 3ds Max, Photoshop, Illustrator, After Effects, Premiere, Excel, Word, some Html and css.
• Developed customer service skills with experience dealing with high tension subjects
• A strong writer and listener. Well developed personal skills demonstrating relatability, ease of interaction, and positivity.

Work Experience

Director of Operations

Gold's Gym - Gurnee

Gurnee, IL Aug 2010 - Present

• Developed innovative business policies directed towards customer appreciation which were proven to increase sales and improve positive word of mouth referrals.
• Conduct member account audits involving checking paper and computer files, consolidate the data with past policies, discussion of the situation with other employees, and recommend solution to the problem.
• Weekly verification of contracts and substantiating documentation submitted by the managerial staff for accuracy and to insure no unresolved problems.
• Designed, developed, and managed various projects proven to increase efficiencies, streamline processes including but not limited to:
  • Speed of which member conflicts are resolved
  • Digitized a substantial portion of member documents to give managers a better handle on issues
  • Rewrote official paperwork to be more consistent in theme, easier to use, and reduce amount of paper needed.

Current Project: An audit of delinquent member accounts and devising a plan to contact said people with a resolution.
Successful Project: Worked alongside upper management to identify software deficiencies and spearheaded the upgrade by applying all membership classes, policies, and protocols into the new software framework.
Successful Project: Drafting and implementation of a number of new membership options to stimulate new sales and assist the sales force in meeting the needs of the member.

Results: Constantly striving for business improvements with regards to various business processes and customer relations.

Front Desk Manager

Gold's Gym - Gurnee

Gurnee, IL Nov 2005 - Aug 2010

• Responsible for hiring, training, and the scheduling of all reception personnel. At the time of promotion, I was in charge of 10 employees.
• Took the initiative with additional responsibilities, ultimately to help the club proactively deal with issues.
  • Closer integration with department heads and better awareness of policies to streamline member experience.
  • Took over support of computer network and its associated computers and software.

Results: In developing a unique approach to management, improved the quality of staff relations as well as raised the bar for customer service expectations, which resulted increased customer satisfaction.

Barnes & Noble - Bookseller

Arlington Heights, IL

Oct 2004 - Nov 2005

• Bookseller in charge on locating, ordering, shelving books, answering the phone, working the cash register and customer relations.

Successful Project: Developed and implemented a new sorting procedure for ordered books to aid store organization and customer experience. Is still implemented in store.

Results: Increased customer service skills and organization abilities.

Illinois Institute of Art Teacher's Aid

Schaumburg, IL

Aug 2002 - Mar 2004

• Developed lectures, assisted in demonstrations, contributed techniques and work flow tips to After Effects and Adobe Premiere students. Regarded throughout the school as a reputable teacher's aid.

Service Bureau

• Responsible for checking art projects for errors, printing on a wide variety of printers, formats, and systems.
• Minor tech support on the school network to aid students in moving/submitting their art projects.

Results: Environment taught me how to relate and teach other people from various backgrounds often including individuals without strong computer abilities.